New Student Information

Welcome new students! Need help setting up technology for classes? reach out to the Help Desk! Image of person calling staff for help against a navy blue background.

Welcome new (and returning) students! We’re happy to have you on campus, and we hope you’re well rested and prepared for the semester. As you prepare for classes and settle in for the semester, you may need tech support to help set up accounts or manage computer settings, to borrow a piece of equipment, or you might just need a piece of candy. That’s what we’re here to help you with!

The Help Desk provides tech support for the iSchool community. You’ll probably see us show up at the beginning of an in-person or online course to offer tech support to your professors! You can also find us on the 4th floor of the new iSchool building at 614 E. Daniels St if you ever need in-person support (we also always have bowls of candy, if you just want a snack). In addition, we also loan out technology like computers, chargers, keyboards and mice to iSchool students, staff, and faculty.

Lastly, if you aren’t able to meet us in person, never fear! You can email us at, call us at 217-244-4903 or 800-377-1892, or message us using TechChat. We’re extremely friendly and would love to help you however we can.

One last time: welcome, new students! We’re excited to have you here.


…And welcome to the School of Information Sciences Help Desk Blog!

We are happy to have you here.

We hope to post relevant news and technology tips here on the Home page. This blog is maintained entirely by iSchool graduate students.

For more general information about the School of Information Sciences at the University of Illinois, check out the website here.