Tag: printing

Tech Tip: Printing 2024

This semester at the Help Desk, students have been busy printing resumes and class readings. We’ve gotten a lot of questions about printing from our incoming students. Luckily, our printing process is easy and convenient. So we’ve decided to share a few FAQs about printing and our policies!

Where can we print?
Short answer: Right by our Help Desk location! There is a kiosk there connected to our printer Luna (though it can also be routed to other printers in 614). All you need to do is login with your NetID and access your files!


Long answer: Anywhere! PaperCut is a website all students have access to that lets them print from any printer on campus. It can be used to check your print balance, as well. One piece of advice, though: PaperCut is really easy to use but it’s connected to EVERY printer on campus. To not get overwhelmed, when selecting for a printer make sure you filter it to only iSchool printers!


Additionally, we have walkthroughs for setting up your computer directly to the printers without any intermediaries. There are different processes for Windows and Mac. This is a great choice if you’re frequently around the iSchool buildings and want more personal control over how you print your pages, since PaperCut makes a lot of formatting decisions for you. However, the process of setting it up can be rather lengthy. Luckily, Help Desk GAs are always willing to walk you through it if you visit us!

Who can print?:
Unfortunately, only iSchool students are allowed to print from our locations. If you are not an iSchool student, worry not! The library also has printing services for all students.

Do we have to pay?:
No! Well, yes. But good news, you already have! All students have a printing quota that is included as part of their tuition. Undergrads get $10 and grad students get $21. Faculty, staff, PhD students, and masters students with assistantships get unlimited printing (though it is tracked). Pages cost $0.10 whether printed in black & white or in color, and the only catch is if you go over quota, you’ll be charged $0.40 per page which will be billed to your university account.

That’s about it for the most frequently-asked-questions. Until next time, and happy printing!

Tech Tip: Printer Help

Tech Tip: Printer Help. Graphic warning iSchoolers that the printers are on the fritz. Includes the contact information for the Help Desk if you need additional support printing.

Bad news iSchoolers: our printers are, once again, on the fritz. Printing from your personal devices will be unreliable for the next few weeks. The Help Desk is here to provide some key tips to help printing go as smoothly as possible.

Over the next few weeks, we recommend either printing using Papercut or by using the computer kiosks near several printers around the iSchool.

Papercut is the printing portal used across the university. You can log into Papercut using your netID and password, then select a document to print through Papercut. It is important to note that Papercut automatically prints documents in black and white and double-sided, and you cannot change these settings in Papercut. If you need to print a document in another format, we recommend using one of the printer kiosks in the iSchool.

There are several computer kiosks available around the iSchool:

  • In the basement of 501 E. Daniels St., next to the printer Chip.
  • On the second floor of 501 E. Daniels St., next to the printer Optimus.
  • On the fourth floor of 614 E. Daniels St., next to the printer Luna and right across from the Help Desk.

You can also access a list of all iSchool printers and their locations in our KnowledgeBase.

To access the printer kiosks, log in with your netID and password. You should upload the document you want to print to your email or to a hard drive so it is easily accessible. Once you are logged in, you should be able to access the document and print it using whatever software you prefer. Using the kiosk does allow you to print in color and single-sided.

If you are still experiencing issues printing, never fear! The Help Desk is here to handle your printing issues. You can contact us at:

  • Email: ischool-support@illinois.edu
  • Phone: 217-244-4903 or 800-377-1892
  • or message us via our Tech Chat service.

Tech Tips: Valentines’ Edition!

Printer love: who do you choose? Images of different iSchool printers surrounded in hearts. Lots of different shades of pink.

Happy Valentines’ Day! We hope you’re celebrating all the love in your life in all its different forms. Our Social Media team is going rogue this week to celebrate, and invites you to choose one of our fantastic iSchool printers as the object of your affections. Who do you choose? What printer in the iSchool is your go-to?

Tech Tip: Printing at the Ischool

Tech Tip: printing. Are you an iSchool student? Need to print? We can help! Graphic of a printer against navy blue background.

Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!

Locations

We recommend using the public printers in both iSchool buildings. To learn more about the public printers and where they live, check out this Knowledge Base page.

Old iSchool Building (501 E. Daniel St.)

  • Optimus: in front of the Help Desk on the 2nd floor
  • Chip: next to the stairwell outside Room 12A on the 1st floor

New iSchool Building (614 E. Daniel St.)

  • Luna: in front of the Help Desk on the 4th floor (head left when you get out of the elevator to get to the Help Desk, then Luna is around the corner on your right)

Printing Cost and Quota

iSchool Masters and CAS students have $21 in printing credit per semester, and this quota may only be used on the iSchool printers. You must be currently enrolled in an iSchool course to use this budget. School faculty, staff, and PhD students are not charged for printing, although it is tracked. Both black and white and color printing cost $0.10/page. Color printing is available on Optimus (located on the 2nd floor near the Help Desk in the 501 E. Daniel St. iSchool building) as well as Luna (located on the 4th floor near the Help Desk of the 614 E. Daniel St. iSchool building).

Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website. 

Undergraduate iSchool students (BSIS or BSIS+DS as their primary major) have access to printers across campus, including the ones in the iSchool. There is a printing quota of $10 per semester for fall and spring that is available for use with iSchool printers. Black and white printing and color printing cost $0.10/page until you use up your $10 quota. After you use up that $10, printing costs $0.40/page.

Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website. 

Printer Installation for Your Computer

Though we do have self-service kiosks where you can log in and print from (Chip and Optimus in 501 E. Daniel St. and Luna in 614 E. Daniel St.), you also have the option to connect your computer to the printers to be able to print directly from your computer when you are in the building. Instructions for how to install the printers on Mac are here and PC are here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!

For more tips and guidance on printing, including troubleshooting, copying, and printing with staples, visit our page on iSchool Connect or check out the iSchool Knowledge Base.

Tech Tip: Installing Printers

Attention! Installing Printers Just Got Easier. Go to https://answers.uillinois.edu/ischool/129440 for adding printers on Windows; OR to https://answers.uillinois.edu/ischool/129422 for adding printers on Macbooks. Black text on white and teal background.

Great news from the Help Desk! We now have a new, fast and easy way to install printers on both Macbooks and Windows. To learn more, go to answers.uillinois.edu/ischool/129440 to learn how to add printers on Windows, OR  go to answers.uillinois.edu/ischool/129422 to add printers on Macbooks. If you have any questions or concerns, please reach out to us at ischool-support@illinois.edu, or visit us in-person for help. 

Tech Tip: Kiosk Printing

Tech Tip: Printing. Need to print, but Luna is down? You can still print from the kiosk! Image of a printer on fire with caution symbol.

We’re back with another installment on printing! Luna might be out of order, but you can still print from the kiosk across from the Help Desk at 614 E. Daniels Street, 4th floor.

When printing at the kiosk, change the printer location to Mimas. Mimas is located down the hall in the Multipurpose Room – ask one of us at the Help Desk if you ‘re having trouble locating it.

You can also print to Mimas from Papercut, as well as to the other printers on the 4th and 5th floors and at 501 E. Daniel. To learn more about the public printers and where they live, check out this Knowledge Base page.

Last but not least, you also have the option to connect your computer to the printers to be able to print directly from your computer when you are in the building. Instructions for how to install the printers on Mac are here and PC are here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions.

For more tips and guidance on printing, including troubleshooting, copying, and printing with staples, visit our page on iSchool Connect or check out the iSchool Knowledge Base.

Tech Tip of the Week: Printing at the iSchool

Tech Tip: Printing. Are you an iSchool student? Need to print? We can help! Image of a printer with question marks.

Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!

Locations

We recommend using the public printers in both iSchool buildings. To learn more about the public printers and where they live, check out this Knowledge Base page.

Old iSchool Building (501 E. Daniel St.)

  • Optimus: in front of the Help Desk on the 2nd floor
  • Chip: next to the stairwell outside Room 12A on the 1st floor

New iSchool Building (614 E. Daniel St.)

  • Luna: in front of the Help Desk on the 4th floor (head left when you get out of the elevator to get to the Help Desk, then Luna is around the corner on your right)

Printing Cost and Quota

iSchool Masters and CAS students have $21 in printing credit per semester, and this quota may only be used on the iSchool printers. You must be currently enrolled in an iSchool course to use this budget. School faculty, staff, and PhD students are not charged for printing, although it is tracked. Both black and white and color printing cost $0.10/page. Color printing is available on Optimus (located on the 2nd floor near the Help Desk in the 501 E. Daniel St. iSchool building) as well as Luna (located on the 4th floor near the Help Desk of the 614 E. Daniel St. iSchool building).

Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website. 

Undergraduate iSchool students (BSIS or BSIS+DS as their primary major) have access to printers across campus, including the ones in the iSchool. There is a printing quota of $10 per semester for fall and spring that is available for use with iSchool printers. Black and white printing and color printing cost $0.10/page until you use up your $10 quota. After you use up that $10, printing costs $0.40/page.

Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website. 

Printer Installation for Your Computer

Though we do have self-service kiosks where you can log in and print from (Chip and Optimus in 501 E. Daniel St. and Luna in 614 E. Daniel St.), you also have the option to connect your computer to the printers to be able to print directly from your computer when you are in the building. Instructions for how to install the printers on Mac are here and PC are here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!

For more tips and guidance on printing, including troubleshooting, copying, and printing with staples, visit our page on iSchool Connect or check out the iSchool Knowledge Base.

Tech Tip of the Week: Installing Printers and Using Papercut

Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!
Location:
We recommend the use of public printers Optimus, located conveniently right next to the Help Desk on the second floor or Chip who resides next to room 12 on the first floor, both located in 501 E. Daniel St. In the new building, we recommend using Luna, located next to the Help Desk on the 4th floor. To learn more about the public printers and where they live, check out this Wiki page. We will do a second Tech Tip in the future regarding printers to use in the new building once everything is set up there!
Printing Cost and Quota:
iSchool Masters and CAS students have $21 a semester for printing costs. You must be currently enrolled in an iSchool course to use this budget. School Faculty, Staff, and PhD students are not charged for printing, although it is tracked. Both black and white and color printing costs $0.07/page. Color printing is available on Optimus, located on the 2nd floor near the Help Desk. Check your printing balance on the Illinois Papercut page.  Unused printing quotas do not carry over. Additional printing quota can be purchased on the IlliniCash website. 
 
Undergraduate iSchool students have access to printers across campus, including the ones in the iSchool. Undergraduate printing cost is $.10/page on monochrome printers and $.40/page on color printers. Color printers charge $.40/page even if monochrome documents are printed.
Printer Installation for your computer:
Though we do have self-service kiosks for both Chip and Optimus where you can log in and print from, there is also the option for you to download the printers on to your computer, so when you are in the building you will be able to print. Instructions for how to install the printers on Mac are here and PC here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!
 

Tech Tip of the Week: Installing Printers and Using Papercut

Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!
Location:
We recommend the use of public printers Optimus, located conveniently right next to the Help Desk on the second floor, or Chip who resides next to room 12 on the first floor. In the new building, we recommend using Luna, located next to the Help Desk on the 4th floor. To learn more about the public printers and where they live, check out this Wiki page. We will do a second Tech Tip in the future regarding printers to use in the new building once everything is set up there!
Printing Cost and Quota:
iSchool Masters and CAS students have $21 a semester for printing costs. You must be currently enrolled in an iSchool course to use this budget. School Faculty, Staff, and PhD students are not charged for printing, although it is tracked. Both black and white and color printing costs $0.07/page. Color printing is available on Optimus, located on the 2nd floor near the Help Desk. Check your printing balance on the Illinois Papercut page.  Unused printing quotas do not carry over. Additional printing quota can be purchased on the IlliniCash website. 
Undergraduate iSchool students have access to printers across campus, including the ones in the iSchool. Undergraduate printing cost is $.10/page on monochrome printers and $.40/page on color printers. Color printers charge $.40/page even if monochrome documents are printed.
Printer Installation for your computer:
Though we do have self-service kiosks for both Chip and Optimus where you can log in and print from, there is also the option for you to download the printers on to your computer, so when you are in the building you will be able to print. Instructions for how to install the printers on Mac are here and PC here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!

Tech Tip of the Week: Hold for Authentication when Printing

Oftentimes the root of Mac printing issues relates to the keychain. An incorrect password might have been typed and saved or you may have changed your UIUC password and now your device is repeatedly trying to print with the wrong credentials. If this is the case when you print you will likely see “Hold for Authentication”.

To fix this you can go to Keychain Access then look for any credentials including printer names or ischoolprint and delete them. Then try printing again. Hopefully, at this point, it will pop up asking for credentials. You should enter your current netID and UIUC password, but do not save these credentials to the keychain to avoid this issue in the future.

This is a more common issue with Macs, but when it occurs on Windows machines the program is called Credential Manager as opposed to the Keychain Access program on Macs.

As always if you need help troubleshooting, please visit us at the Help Desk!