As finals wrap up and the fall semester comes to an end, some of you are getting ready to graduate. With graduation comes a bunch of important questions, including ones like: will I lose access to my university account? If so, when? How do I save files linked to my Outlook email? My Box account? My Canvas courses?
Never fear! The Help Desk has a Knowledge Base article all about how long you keep your access to university accounts, as well as information about how to save important files and emails. If you still have more questions about graduation and what login information and tech services you can access, please reach out to us! The Help Desk is happy to help answer your questions and concerns. You can contact us at 217-244-4903 or ischool-support@illinois.edu. You can also visit us in-person at 614 E Daniel Street. We’re located on the 4th floor, and will be open for the summer from 9am-5pm Monday through Friday.
Class registration is coming up! Are you still deciding what iSchool classes to take next semester? It can be difficult to choose, especially when there are so many classes that sound interesting. To aid in your registration decision-making, the iSchool has compiled a Box folder of syllabi from previous semesters which can be accessed by all iSchool students.
When it comes to tech questions and related issues, the iSchool Knowledge Base is a great resource to check out. The iSchool Knowledge Base includes a variety of articles about various technology services and common issues. These include:
How to use the technology in various iSchool rooms
How to use and troubleshoot features in Zoom, Canvas, and other software services used by UIUC
How to print from iSchool printers, where they are located in both buildings, and how to troubleshoot common errors
And more!
While the iSchool Knowledge Base doesn’t include everything, the Help Desk is constantly adding and updating new entries to keep you informed about the technology situation at the iSchool. If there’s something you believe needs an entry that isn’t currently covered in the Knowledge Base, you can let the Help Desk know by contacting us at ischool-support@illinois.edu.
Do you need to reserve a room in the iSchool for a meeting, interview, or other event? Go to go.ischool.illinois.edu/roomrequest, or scan the QR code above, to access our reservation form and schedule one! Reservations should be made at least one business day in advance, and the form will prompt you to add the following information:
Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!
Locations
We recommend using the public printers in both iSchool buildings. To learn more about the public printers and where they live, check out this Knowledge Base page.
Old iSchool Building (501 E. Daniel St.)
Optimus: in front of the Help Desk on the 2nd floor
Chip: next to the stairwell outside Room 12A on the 1st floor
New iSchool Building (614 E. Daniel St.)
Luna: in front of the Help Desk on the 4th floor (head left when you get out of the elevator to get to the Help Desk, then Luna is around the corner on your right)
Printing Cost and Quota
iSchool Masters and CAS students have $21 in printing credit per semester, and this quota may only be used on the iSchool printers. You must be currently enrolled in an iSchool course to use this budget. School faculty, staff, and PhD students are not charged for printing, although it is tracked. Both black and white and color printing cost $0.10/page. Color printing is available on Optimus (located on the 2nd floor near the Help Desk in the 501 E. Daniel St. iSchool building) as well as Luna (located on the 4th floor near the Help Desk of the 614 E. Daniel St. iSchool building).
Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website.
Undergraduate iSchool students (BSIS or BSIS+DS as their primary major) have access to printers across campus, including the ones in the iSchool. There is a printing quota of $10 per semester for fall and spring that is available for use with iSchool printers. Black and white printing and color printing cost $0.10/page until you use up your $10 quota. After you use up that $10, printing costs $0.40/page.
Please note, unused printing quotas do not carry over from semester to semester. Check your printing balance on the Illinois Papercut page. Additional printing quota can be purchased on the IlliniCash website.
Printer Installation for Your Computer
Though we do have self-service kiosks where you can log in and print from (Chip and Optimus in 501 E. Daniel St. and Luna in 614 E. Daniel St.), you also have the option to connect your computer to the printers to be able to print directly from your computer when you are in the building. Instructions for how to install the printers on Mac are here and PC are here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!
For more tips and guidance on printing, including troubleshooting, copying, and printing with staples, visit our page on iSchool Connect or check out the iSchool Knowledge Base.
Do you need to reserve a room in the iSchool for a meeting, interview, or other event? Go to go.ischool.illinois.edu/roomrequest, or scan the QR code above, to access our reservation form and schedule one! Reservations should be made at least one business day in advance, and the form will prompt you to add the following information:
Class registration is coming up! Are you still deciding what iSchool classes to take next semester? It can be difficult to choose, especially when there are so many classes that sound interesting. To aid in your registration decision-making, the iSchool has compiled a Box folder of syllabi from previous semesters which can be accessed by all iSchool students.
Whether you’re teaching a class or reserving a conference room for a meeting, if you’re holding a hybrid event you want it to go smoothly. Hybrid meetings are meetings with both in-person attendees as well as attendees joining over Zoom. If attendees are joining over Zoom and you would like them to speak or hear in-person attendees, you should use the room’s built-in computers.
Built-ins are computers included in iSchool conference rooms and classrooms. Some built-ins look like physical computers that can connect to projectors. Others might not be visible, but are accessible by using control panels in the room. Both kinds of built-in are designed to connect to the cameras and microphones in conference rooms and classrooms, while laptops are not. So while using your laptop to join a meeting might seem like the easier option, it can lead to audio and visual issues in the middle of a hybrid meeting.
To learn more about how to use the built-ins for specific rooms, take a look at the linked KnowledgeBase article. You can also contact the Help Desk with any questions or concerns by emailing ischool-support@illinois.edu or calling us at 217-244-4903. We can help you troubleshoot any issues using the built-ins, and can also help you set up hybrid events. Fill out the iSchool Tech Support Request Form to have Help Desk staff stop by before your event to help set up tech.
We are happy to announce that QR codes will be available near the Help Desks in both 501 and 614 East Daniel. These codes will, when scanned by your smartphones’ QR code reader app, link directly to previous Tech Tips you may find useful. These QR codes will be labeled. Please feel free to drop by and learn a new Tech Tip!
In the future we hope to add more of these QR codes, revisiting Tech Tips that have otherwise been forgotten.
This QR code links to a recent Tech Tip post, “Services Available After Graduation”. Scan it with your phone and QR reader app to link directly to the tip on our blog.
Need to change your password? Not sure where to go to register for classes? The iSchool Help Desk has compiled a list of the official UIUC websites you need to use for these tasks and more. There is even information on how to choose a secure password! The Help Desk is here to help if you have any questions about using these resources.
