Tag: technology

Tech Tips: Knowledge Base

Tech Tip: Knowledge Base. The iSchool Knowledge Base is a source of tech information for iSchool students and staff. Check it out at answers.uillinois.edu/ischool/. Image of computer on a desk against a brown abstract background.

When it comes to tech questions and related issues, the iSchool Knowledge Base is a great resource to check out. The iSchool Knowledge Base includes a variety of articles about various technology services and common issues. These include:

  1. How to use the technology in various iSchool rooms
  2. How to use and troubleshoot features in Zoom, Canvas, and other software services used by UIUC
  3. How to print from iSchool printers, where they are located in both buildings, and how to troubleshoot common errors
  4. And more!

While the iSchool Knowledge Base doesn’t include everything, the Help Desk is constantly adding and updating new entries to keep you informed about the technology situation at the iSchool. If there’s something you believe needs an entry that isn’t currently covered in the Knowledge Base, you can let the Help Desk know by contacting us at ischool-support@illinois.edu.

New Student Information

Welcome new students! Need help setting up technology for classes? reach out to the Help Desk! Image of person calling staff for help against a navy blue background.

Welcome new (and returning) students! We’re happy to have you on campus, and we hope you’re well rested and prepared for the semester. As you prepare for classes and settle in for the semester, you may need tech support to help set up accounts or manage computer settings, to borrow a piece of equipment, or you might just need a piece of candy. That’s what we’re here to help you with!

The Help Desk provides tech support for the iSchool community. You’ll probably see us show up at the beginning of an in-person or online course to offer tech support to your professors! You can also find us on the 4th floor of the new iSchool building at 614 E. Daniels St if you ever need in-person support (we also always have bowls of candy, if you just want a snack). In addition, we also loan out technology like computers, chargers, keyboards and mice to iSchool students, staff, and faculty.

Lastly, if you aren’t able to meet us in person, never fear! You can email us at ischool-support@illinois.edu, call us at 217-244-4903 or 800-377-1892, or message us using TechChat. We’re extremely friendly and would love to help you however we can.

One last time: welcome, new students! We’re excited to have you here.