Clearing your cache and cookies can seem intimidating, but it can often help solve various issues like getting those pesky “Bad Request” errors. Your cache helps increase browsing speeds, and cookies are information you selected to have remembered on your computer, like your email user name and password. The Web Browser Security page on the iSchool Wiki has helpful links to guide you on how to clear cache and cookies depending on your preferred web browser. It is important to note that clearing cache and cookies will also clear your saved passwords for that particular browser. Make sure to take note of your passwords before clearing cache and cookies. For detailed descriptions on how to clear cache and cookies in Firefox, Google Chrome, Safari, and Microsoft Edge, please go to the Web Browser Security page on the iSchool Wiki.
For more information on what cache and cookies mean, please check out Yale University Library’s helpful description here!
If you have any questions regarding your cache and cookies, please reach out to the Help Desk at 217-244-4903 or 800-377-1892, ischool-support@illinois.edu, or via our TechChat.