Every once in awhile I’ll tell my wife about a problem we’re seeing recurring at the office. In this case, it was an issue where students are saving their homework as a draft, then they are emailing support because they can’t find a button to upload anything. This is common with group assignments, where one… Continue reading Students that can’t upload documents
Tag: students
Scroll Bars that Disappear!?
This does happen and it is a known issue. I had the hardest time duplicating this issue and I even met with the student to see it in action. I was relieved when Blackboard support came back and told me it was a known issue because even now I can’t duplicate this problem reliably. https://answers.uillinois.edu/page.php?id=84176
Students! Best Practices for Taking Online Tests
I wrote some documentation that outlines best practices for students taking online tests. As I was writing this I felt there was a lot of advice I could give, but I tried to keep this general enough so that it applies to most readers. I have a feeling I’ll be adding more to this eventually.… Continue reading Students! Best Practices for Taking Online Tests
Where are the Discussion Boards?!
Every so often my group gets an email from a student that says that all their Discussion Boards are gone! It turns out that this is because somehow they set it up to only display drafts. Cases like this need not get escalated above tier I. https://answers.uillinois.edu/78883
Help! Students can’t see the test!
Many instructors give high stakes tests online (think midterms or finals) after hours. Thanks to automation, an instructor can release an online test after standard business hours. Unfortunately, this is the worst time to have tech issues, but it happens. People using automation tools to release exams nested in folders that have their own date/time… Continue reading Help! Students can’t see the test!