User Support Documentation Specialist Internship

User Support Documentation Specialist

This position is unpaid, but upon receiving the internship you will be eligible to get academic credit for it through ENGL 199-INT, Internship Seminar, a one-credit, eight- week online course that starts March 12, 2018.

Responsibilities include but are not limited to:

  • Learn an application and be able tocreate documentation for users explaining the application
  • Teach intended audience how to leverage the system
  • Answer questions

A successful User Support Documentation Specialist will gain knowledge and experience with:

  • Writing technical documentation for non-technical audiences
  • Reviewing and analyzing metrics captured by the knowledge base tool
  • Techniques for publishing different content on websites
  • Communication skills required for working with technical staff and their non-technical users

Qualifications: LAS student with exceptional verbal and written communication skills. Strong research skills and critical/analytical thinking ability. Must be independent and self‐motivated but also have the ability to work with various people on a variety of tasks.

Apply online here.