Sunday, April 9th, United Airlines overbooked flights going from Chicago O’Hare to Louisville, KY. To further work accommodations, United Airlines needed to get four crew members to the Louisville, KY base. The employees of United Airlines offered any of the passengers first $400 then $800, but none of the passengers wanted to lose their seat on the flight. To create the space, they needed the employees of United decided to randomly select four passengers on the computer to create room on the, but one of the passengers wouldn’t move.

USA Today said officials were told to remove him from the plane. The Chicago O’Hare Security ended up dragging him off the aircraft. Sources say the passenger being dragged off, a doctor, was refusing to get off the plane because he had to get home to tend to patients Monday morning.

Instead of offering the extra passenger money for compensation, United Airlines decided it was the best to just drag the unwilling individual down the middle on the plane and told him to get on a later flight.

United Airlines then put a statement out saying, “apologies for having to re-accommodate their customers.” Why not treat your paying customers with the accommodations they deserve the first time around? If they did, none of this would’ve happened.

https://www.usatoday.com/story/opinion/2017/04/13/united-dao-lawsuit-ceo-apology-airlines-social-media-ralph-nader-column/100420074/