Email issue affecting Illinois students & how to resolve it

2nd UPDATE: This email was sent to affected students and can be found at

If you are currently using your University Google Apps @ Illinois Gmail account (or forwarding emails to a personal address), you may have missed University emails sent to you since Friday, April 17. 

Over the weekend, Technology Services updated your Microsoft O365 license, and an unintended change was that aExchange (Outlook) Online mailbox was created for you. Some University emails from facultyadvisors, and other staff may have been redirected to that Exchange mailbox instead of your normal email account 

Technology Services is currently implementing a solution this evening, but it may not take effect for you until tomorrow. Please log in to with your and NetID password to check for any missed emails.

Once the solution has been implemented for all affected students, we will send you a follow-up email. 

We apologize for the inconvenience to those affected, especially during this busy time. If you have any questions or need assistance, please contact the Technology Services Help Desk at 

UPDATE: Here is a message from Technology Services about how to access missing emails:

Technology services recently updated the Microsoft 365 license applied to student accounts. For some students, the new licenses created an Exchange Online mailbox. This may be in addition to mailboxes that were provisioned in Google apps @ Illinois. For students that wish to continue using their Google mailbox, you should login to Exchange online and check for any messages that may have been delivered there. Then review our KB article ( that explains how to set-up email forwarding and make any necessary changes. For students that want to use the Exchange mailbox, please review our KB article ( that explains how to update your email redirection settings.

For additional updates visit

We are aware of an email issue preventing some students from receiving the emails we send with Zoom links for advising appointments. Campus is working on a resolution.

In the meantime, when making an Econ Advising appointment, please leave your phone number whether you are choosing a phone or Zoom appointment. That way, if you are unable to receive our emailed Zoom link, then we can still call you at your appointment time.

If you have already scheduled a Zoom appointment but have not received a link, then please email the advisor your phone number. Staff members ARE able to receive emails.