Tech Tip of the Week: Gmail

This week’s tech tip comes courtesy of the New York Times.

Did you know that dots . or + don’t matter in Gmail addresses? Filter out annoying emails by adding these characters into your email address.

It’s also a helpful way to track what companies are giving out your email address! Read the full story from NYT here.

Tech Tip of the Week: IllinoisNet for Android Users

This is related to last week’s tech tip concerning IllinoisNet WiFi!

If you’re an Android user, connecting to IllinoisNet WiFi will look a little different than your iPhone peers.

It takes just a few extra steps, and you might need to download a wifi certificate before you login with your NetID and password. Visit this helpful resource from UIUC Tech Services for more detailed directions here.

Tech Tip of the Week: Wifi

The TTW is short and sweet this week but this is good to keep in mind when you start the initial troubleshooting process.

Always double check that you are connected to Illinois Net wifi!

If printing from your laptop isn’t working or you suddenly stop having access to the webpages, your wifi connection may be to blame. Double check that your computer didn’t default to the guest account!

Tech Tip of the Week: Box

For this week’s TTW, we wanted to share something tricky about Box.

Are you wanting to store files in Box? If you’ve never used it before, be sure to go through the set-up process under “Sign Up” first. It seems like you should just be able to login with your NetID and password, but you will have to make an account first!

Screenshot of Box with arrows pointing to link called "Sign Up"

Tech Tip of the Week: Graduation Check-In

Less of a tech tip and more of a check-in for this week.

Did you just recently graduate? If so, congratulations! If not, congratulations on not needing to panic about the job hunt yet!

If you did just graduate, there are some things that you should do in order to put all your little iSchool ducks in a row.

  • If you want to keep access to your Illinois email, you’ll need to forward messages to a non-Illinois account. Check out how to do that here.
  • You will have access to Box one year after graduation! No need to back up those files right away. But doing so before you forget might be a good idea.
  • You can keep your Moodle access as long as you keep your password updated! Reset your password once a year.
  • Make sure you keep in touch with the Alumni office! Update your information so we can brag about all the great things you’ll accomplish.

Tech Tip of the Week: Printing at the iSchool!

This week’s Tech Tip is all about printing!

Optimus the Printer
The only color printer in the building!

We have 6 public printers in the building, and two have kiosks that you can print from – Optimus on the second floor by the Help Desk and Chip in the basement by rooms 12A and 46. If you want to print from your own computer, check out these guides for Windows and Mac.

Each page costs 7 cents and iSchool students get $21 in printing credit. To check your balance and to see your previous print jobs you can visit If you run out of printing credit, you can use Illini Cash!

We also offer secure printing, where you are able to send a print job but not release it until you enter a PIN on the printer. Check out instructions to set that up here!

Check out more information about printing on the iSchool Wiki here!

Tech Tip of the Week: Presenting in BBCU!

Back to our regular scheduled programming:

This is our sixth TTW!

If your number one fear is presenting and public speaking, this might be a rough stretch in the semester. But knowing how to present in Blackboard Collaborate Ultra makes it all a little easier, right?

Check out this quick-guide that one of our fellow Helpers put together. It instructs you on how to successfully application share!

Blackboard Collaborate Ultra Application Sharing Guide: Use BBC on Chrome, go to the share Content tab, click on share application/screen, then select which application to share.
Any questions? Contact us!

Go ahead and practice in the Drop-In Room!

Tech Tip of the Week: Graduation

We’re getting even closer to the end of the semester! Graduation is officially looming in the (close) distance.

Do you know how to access transcripts of the official and unofficial variety?

If you’re a current student/are graduating this spring:

  • Order an official PDF or paper transcript by accessing the Registration and Records tab in the Student Self-Service.

Don’t have an active NetID?

Both of these options are for electronic transcripts. If you need a paper one, consult the Registrar Transcript page again for more detailed information.

Being able to easily access your transcripts is a great incentive to keep your NetID and password updated regularly!

While we at the Help Desk can point you in the general right direction, any specific transcript questions should go to the Transcript/Records office (217) 333-9778.




Tech Tip of the Week: BBCU Troubleshooting

Happy Tuesday!

Warm, sunny, clear day here at the iSchool. On my walk to the building this morning, I saw squirrels rummaging through dumpsters and a crushed dragonfly on the sidewalk. Around noon, there will be an distinct onion ring smell wafting down Daniel street. It’s the little things, people.

Anyways, here is the TTW:

Does this look all too familiar?

Blackboard loading screen
Endless spinning wheel of anxiety

Is Blackboard running slowly or not running at all? First step for troubleshooting this problem is clearing out your cache and cookies! Check out this Chrome how-to here.