Tech Tip of the Week: Printing at the iSchool!

This week’s Tech Tip is all about printing!

Optimus the Printer
The only color printer in the building!

We have 6 public printers in the building, and two have kiosks that you can print from – Optimus on the second floor by the Help Desk and Chip in the basement by rooms 12A and 46. If you want to print from your own computer, check out these guides for Windows and Mac.

Each page costs 7 cents and iSchool students get $21 in printing credit. To check your balance and to see your previous print jobs you can visit If you run out of printing credit, you can use Illini Cash!

We also offer secure printing, where you are able to send a print job but not release it until you enter a PIN on the printer. Check out instructions to set that up here!

Check out more information about printing on the iSchool Wiki here!

Tech Tip of the Week: Presenting in BBCU!

Back to our regular scheduled programming:

This is our sixth TTW!

If your number one fear is presenting and public speaking, this might be a rough stretch in the semester. But knowing how to present in Blackboard Collaborate Ultra makes it all a little easier, right?

Check out this quick-guide that one of our fellow Helpers put together. It instructs you on how to successfully application share!

Blackboard Collaborate Ultra Application Sharing Guide: Use BBC on Chrome, go to the share Content tab, click on share application/screen, then select which application to share.
Any questions? Contact us!

Go ahead and practice in the Drop-In Room!

Tech Tip of the Week: Graduation

We’re getting even closer to the end of the semester! Graduation is officially looming in the (close) distance.

Do you know how to access transcripts of the official and unofficial variety?

If you’re a current student/are graduating this spring:

  • Order an official PDF or paper transcript by accessing the Registration and Records tab in the Student Self-Service.

Don’t have an active NetID?

Both of these options are for electronic transcripts. If you need a paper one, consult the Registrar Transcript page again for more detailed information.

Being able to easily access your transcripts is a great incentive to keep your NetID and password updated regularly!

While we at the Help Desk can point you in the general right direction, any specific transcript questions should go to the Transcript/Records office (217) 333-9778.




Tech Tip of the Week: BBCU Troubleshooting

Happy Tuesday!

Warm, sunny, clear day here at the iSchool. On my walk to the building this morning, I saw squirrels rummaging through dumpsters and a crushed dragonfly on the sidewalk. Around noon, there will be an distinct onion ring smell wafting down Daniel street. It’s the little things, people.

Anyways, here is the TTW:

Does this look all too familiar?

Blackboard loading screen
Endless spinning wheel of anxiety

Is Blackboard running slowly or not running at all? First step for troubleshooting this problem is clearing out your cache and cookies! Check out this Chrome how-to here.

Tech Tip of the Week: Two Factor Authentication

Time for this week’s Tech Tip of the Week!

This one has to deal with two-factor authentication. If you don’t know what that is yet, this is a good tip to read!

Are you getting an error message when you try to login to your email or Moodle? You may need to set up Duo Two-Factor Authentication, which adds an extra layer of security to your accounts. Download the Duo app on your mobile device and go to the NetID Center’s webpage to set it up.

Tech Tip of the Week: Forwarding your Email

Time for this week’s Tech Tip!

Graduation edition!

Graduation is just around the corner. Are you ready? A good first step, before you take that first step on the commencement stage, is forwarding your Illinois email account.

When you graduate, you will be able to access your inbox for one more semester. If you want continued access to your email, set-up forwarding to a non-Illinois account! If anyone sends you anything on your Illinois account, you’ll still be able to see it.

Check out how to get that set-up here.

We will continue to provide you with tips regarding accounts, services, and what to do after your big day.


Tech Tip of the Week: UIUC Resources!

Happy Tuesday!

We’re going to be trying something new starting this week.

We’ve got the scoop on a lot of little tips here at the Help Desk and we want to share them with you!

Whether it be Moodle, Blackboard or free resources that are available to you through the University of Illinois, we want you to be in the loop.

So here is our first Tech Tip of the Week!

A lot of the information that we (and the general University Help Desk) reference is found on KnowledgeBase!

This is a database of common, and sometimes uncommon, problems and answers! If you’re having a relatively small issue and aren’t ready to make the call to the Help Desk, try perusing this resource first! This is a great first step for finding general tech information about setting up WiFi on your laptop, forwarding your Illinois email to your Gmail, and other issues. Still confused? Get in contact with us!

Sleeping with the Phishes

What is phishing?

Photo of two canoes in a lake
Hint: It’s not this kind.

Phishing is meant to make you think about fishing. Like reeling in a fish, phishers reel you in with scams in order to steal your information. Often times, they will come from an organization you know and trust. These types of emails can even come in from University accounts.

How can I tell if I’m being scammed?

Often times, it can be extremely difficult to detect a scam.

Look for things like common misspellings, random requests to download a file, or to click on a link, or sometimes requests for money.

It’s always a good idea to check the sender’s address as well. If the sender’s address is slightly different from an address you would normally recognize, it’s a good idea to be wary.

If an email raises some suspicion, be sure to read it carefully. Your initial instinct might very well be the correct one.

Check out some examples of email, pop-ups, and more here.

Here is a pretty threatening example of scam. This person was able to wipe their computer and change all their passwords. They checked in with the Help Desk and we were able to point them in the right direction.

If it sounds too good to be true, it probably is.

Scams happen all the time. If you do accidentally click a link or reply to a suspicious email–stay calm! It happens to all of us. You can report spam to the University’s Tech Services or you can give us a call/send us an email at