Are some of your Zoom chats going missing? Reset your Zoom chat settings to make sure you’re able to keep up with the conversation. Learn how to troubleshoot Zoom chat on the iSchool Wiki.
Reach out to the Help Desk if you have any questions.
Video captions in Illinois Media Space are added in English but there may be times that you wish to add captions in another language, too. You can do this by downloading the captions file from Media Space and then paste them into Word or a similar text file to translate. Once you are done translating the captions into the desired language, go back to the video page in Media Space and click “edit” under the “Actions” heading. Click on “captions” and then select “Upload captions file.” You’ll be able to select the language of the translated captions to be added to the video. After you save the captions to the video file, users will be able to select the language of the captions when they view the video.
Are you looking for a new way to collaborate with classmates for group projects? Or, are you an instructor looking for ways to engage your students in Zoom classes?
The iSchool Help Desk has compiled a library of collaborative platforms to help students and faculty incorporate new technologies into their coursework. You can check out the Collaborative Platform Library on the iSchool Wiki. This library contains links to collaborative platforms, descriptions and use cases, documentation, and some examples of projects created on these platforms.
Feel free to reach out to the Help Desk if you have any questions on how to use these collaborative platforms!
When you’re using Canvas to access Zoom meetings for online classes and other class materials, you may encounter some issues wherein pop-ups are blocked by your browser security settings. From browser to browser, there are different ways of fixing this issue so that you may access your Zoom meeting for an online class. The blocked Zoom meeting link pop-up is a common issue, especially when a browser is updated.
Firefox: There is a small shield icon on the left of the address bar. Clicking on this shield icon will open up a menu which you can then turn off/on “enhanced tracking protections” which, when turned off, will place a slash mark across the shield icon. In this state, you should be able to open up Zoom links from Canvas.
Alternatively, you may access more advanced security settings in Firefox from the “burger” icon to the far right of the address bar, which consists of three horizontal lines stacked atop each other. From this icon, select “settings” and “privacy & security” to clear cookies (which can often interfere with Canvas and Zoom). You may also change the level of security, lowering as necessary to allow for pop-ups. We recommend raising security again after allowing the pop-up to open and getting into Zoom. It’s a short process to drop and raise the settings and can be done easily with some practice
Chrome: While there is no shield icon to navigate to in Chrome, the “burger” to “settings” to “privacy & security” path is the same. The Chrome “burger” is three vertically placed dots rather than stacked horizontal lines, but otherwise, it’s a nearly identical process to lower and raise the security settings in order to open a pop-up link for a Zoom meeting in Canvas.
As always, if you have questions or concerns, please contact us at the iSchool Help Desk. You can reach us at (217) 244-4903 or (800) 377-1892, ischool-support@illinois.edu, or via chat at https://go.ischool.illinois.edu/TechChat. Our contact info is also on your course Canvas pages.
The desk is usually open 8:00 AM – 5:00 PM Monday – Friday. Hours may vary during finals, breaks, etc.
Embedding a picture in a Canvas discussion post can be completed in three simple steps. First, make sure the image you want to embed is saved as a jpeg file on your computer. Second, within the discussion post reply, click the image button to add your picture file. Finally, after you add the accompanying text within your post, click the reply button. You can find additional information on using image files in a discussion post in the Canvas Student FAQs.
Did you know you can share just a portion of your screen during a Zoom meeting rather than your whole desktop screen? It’s relatively easy to do so!
To share a portion of your screen, click the green share screen button at the bottom of the Zoom window. When the share screen settings window pops up, select the “Advanced” tab at the top.
On the Advanced menu, select the “Portion of Screen” option and then press “Share.”
A green window will then appear on your screen. You can adjust the size of this green window to fit the area of the screen you want to share.
Whenever you need to include a link in an email or on a webpage, make sure you follow accessibility guidelines to ensure easy access for all. Creating accessible links helps those using screen readers determine exactly what information they will find by choosing a link. When links do not have meaningful associated text, those using screen readers might be unsure of where a link leads. The following tips avoid this issue.
For more accessibility tips, check out the accessibility training on the iSchool Technology Training page located on Canvas.
Class registration is quickly approaching! Are you still deciding what iSchool classes to take next semester? It can be difficult to choose, especially when there are so many classes that sound interesting. To aid in your registration decision-making, the iSchool has compiled a Box folder of syllabi from previous semesters which can be accessed by all iSchool students.
Students of the iSchool are privy to lots of tools. So many tools in fact, that it can be difficult to remember what’s where and what it’s good for. If your bookmarks tab is full of iSchool pages, you might condense a few of them by saving the iSchool Student Tools page on the iSchool Wiki. The linked page takes you through a lot of the basics, like Canvas, Zoom, and 2FA, as well as a few useful links you may not have looked into before. This week, we encourage you to check out this repository of student-facing resources.
As always, if you have questions, the iSchool Help Desk can be contacted by phone at (217) 244-4903 or (800) 377-1892, via email at ischool-support@illinois.edu, or chat at https://go.ischool.illinois.edu/TechChat. Our contact info is also on course Canvas pages.
Whether you are an instructor or a student, there may be times that you need to check Canvas away from your computer. You could use a browser on your phone but you know that many functions are not mobile compatible and those that are can still be difficult to navigate. Fortunately, you can download the Canvas Student App or Canvas Teacher App instead. From participating in discussions to seeing or posting grades, the Canvas mobile apps allow users to access their courses easily while on the go.
