You are working on a project that requires copying and pasting text but the original formatting can’t be removed. Fortunately, there is an easy solution. First, copy the text you want to use. Then paste it into a url box, which will remove the formatting. From here, you can copy and paste the text where you need it to go!
We are happy to announce that QR codes will be available near the Help Desks in both 501 and 614 East Daniel. These codes will, when scanned by your smartphones’ QR code reader app, link directly to previous Tech Tips you may find useful. These QR codes will be labeled. Please feel free to drop by and learn a new Tech Tip!
In the future we hope to add more of these QR codes, revisiting Tech Tips that have otherwise been forgotten.
As the iSchool fully transitions to Canvas, you may be feeling overwhelmed with all there is to know about using the new learning management system. Fortunately for you, the Help Desk has compiled a list of the most frequently asked questions for instructors and students. Whether you’re an instructor with questions about creating assignments or a student trying to figure out how to upload an assignment, the Canvas FAQ lists can help answer all of your Canvas questions!
While many services and accounts expire after graduation, some services will continue for a period of time. The Help Desk has compiled a list of services you can still use for a while after you leave the iSchool. Make sure to review it over the summer and save any information from these services before the Fall.
The end of the semester has arrived! But there is still one task left to complete before you start summer break. To ensure you have access to past course materials, make sure to download course content and submissions from Canvas. Otherwise, Canvas courses will be archived and you will lose access to past content and submissions. If you have questions about this process, contact the Help Desk.
You have a Zoom meeting scheduled but you, as the host, just realized you have a scheduling conflict and won’t be able to attend. Fortunately, you can assign someone else to be an alternative host in your absence. Alternative hosts have permissions that co-hosts do not have, such as starting, ending, or recording a meeting. The steps to create an alternative host for pre-existing meetings can be found on the iSchool Wiki. If you have any questions on how to use this feature, the Help Desk is here to help!
Need to change your password? Not sure where to go to register for classes? The iSchool Help Desk has compiled a list of the official UIUC websites you need to use for these tasks and more. There is even information on how to choose a secure password! The Help Desk is here to help if you have any questions about using these resources.
Have you ever needed to print something and not known where to do it? Never fear! The iSchool has some printers that you can use!
We recommend the use of public printers Optimus, located conveniently right next to the Help Desk on the second floor, or Chip who resides next to room 12 on the first floor. In the new building, we recommend using Luna, located next to the Help Desk on the 4th floor. To learn more about the public printers and where they live, check out this Wiki page. We will do a second Tech Tip in the future regarding printers to use in the new building once everything is set up there!
Printing Cost and Quota:
iSchool Masters and CAS students have $21 a semester for printing costs. You must be currently enrolled in an iSchool course to use this budget.School Faculty, Staff, and PhD students are not charged for printing, although it is tracked.Both black and white and color printing costs $0.07/page. Color printing is available on Optimus, located on the 2nd floor near the Help Desk.Check your printing balance on the Illinois Papercut page. Unused printing quotas do not carry over. Additional printing quota can be purchased on the IlliniCash website.
Undergraduate iSchool students have access to printers across campus, including the ones in the iSchool.Undergraduate printing cost is $.10/page on monochrome printers and $.40/page on color printers.Color printers charge $.40/page even if monochrome documents are printed.
Printer Installation for your computer:
Though we do have self-service kiosks for both Chip and Optimus where you can log in and print from, there is also the option for you to download the printers on to your computer, so when you are in the building you will be able to print. Instructions for how to install the printers on Mac are here and PC here! Always feel free to drop by the Help Desk if you need assistance with installing printers or have any other questions!
When you find your device struggling to load a webpage, download a document, or pull up your email, you might want to check your conncetion to the internet, whether you’re using wifi or a wired connection. With Speedtest by Ookla, you can determine Internet Provider address, the nearest server provider, how you’re connected to the internet, and most importantly, your ping, upload, and download speeds.
With this information, you can quickly and easily determine the impact the internet is having on your work at the click of a single ‘GO’ button. Simply search internet speedtest, or Ookla, and it should be the first result in any webpage search engine. Try it out here, at
Did you know you can ask for help from your instructor in Zoom breakout rooms? At the bottom of the Zoom screen, you can click “Ask for Help” in the meeting controls. Another button will appear that says “Invite Host.” Clicking this button sends a notification to the instructor that your breakout room has requested help.