Did you know that you can borrow equipment as well as books from the University Library? Both the Grainger IDEA Lab and the Media Commons have loanable technologies, including game consoles and virtual reality headsets.
The iSchool Help Desk has some loanable technologies like Windows or Mac laptops, dongles, and more!
At the iSchool Help Desk, equipment may be borrowed by faculty, staff, and graduate students of the iSchool, whereas the University Library can lend to our undergraduate friends as well! The iSchool Help Desk has a first come first serve basis, so when we are running low on equipment, you can contact us ahead of coming to verify that the Help Desk has what you are looking for.
Welcome back, iSchoolers! Getting back into the swing of Zoom classes and meetings can be overwhelming, but the Help Desk has you covered with all the Zoom documentation you could need. The iSchool wiki has a dedicated page for Zoom resources and documentation, including tips on how to sign in to Zoom using SSO, navigating breakout rooms, and adding Zoom meetings to your Outlook calendar. Check out our Zoom documentation on the wiki here!
And as always you can ask the Help Desk if you have any questions or concerns about Zoom! We are currently working in the iSchool building on the 2nd floor, and you can also reach us at 217-244-4903 or 800-377-1892, firstname.lastname@example.org, and on our TechChat.
The iSchool Help Desk is planning to host several workshops throughout the semester to provide iSchool students with opportunities to build their tech skills. But before we schedule them, we would like to hear from you about what you would like to see!
To access previous workshops hosted by the Help Desk, visit the iSchool Technology Training page on Canvas. You can watch recordings and review course materials, as well as get ideas about what else you’d like to learn.
Clearing cache and cookies is the first troubleshooting option you should try when encountering browser issues, such as slow load times or error messages. By doing this, you can help optimize your computer’s performance and verify if the issue originates in the website or app you are using. The Help Desk has links listed on the Wiki on how to clear the cache on popular web browsers. If you still have have issues after clearing cache and cookies, contact the Help Desk to troubleshoot further!
Whether you are recording audio for a podcast or a class presentation, mistakes are bound to happen. When you make a mistake, clap your hands or make a loud noise. That way, when it’s time to edit, you will see a spike in the audio waves and can quickly locate errors you need to remove.
You are trying to log-in to Canvas when you suddenly realize your phone is dead and you’re stuck on the 2FA screen. Fear not! You can simply log-in to the NetID Center and request a temporary passcode. The passcode will be sent to your primary email on file and, voila, you can now login with 2FA without your phone. For additional security, you can also add multiple devices to 2FA. That way, if you forgot your iPhone but you have your iPad, you can login with 2FA without requesting a temporary passcode.
You are working on a project that requires copying and pasting text but the original formatting can’t be removed. Fortunately, there is an easy solution. First, copy the text you want to use. Then paste it into a url box, which will remove the formatting. From here, you can copy and paste the text where you need it to go!
As the iSchool fully transitions to Canvas, you may be feeling overwhelmed with all there is to know about using the new learning management system. Fortunately for you, the Help Desk has compiled a list of the most frequently asked questions for instructors and students. Whether you’re an instructor with questions about creating assignments or a student trying to figure out how to upload an assignment, the Canvas FAQ lists can help answer all of your Canvas questions!
While many services and accounts expire after graduation, some services will continue for a period of time. The Help Desk has compiled a list of services you can still use for a while after you leave the iSchool. Make sure to review it over the summer and save any information from these services before the Fall.
The end of the semester has arrived! But there is still one task left to complete before you start summer break. To ensure you have access to past course materials, make sure to download course content and submissions from Canvas. Otherwise, Canvas courses will be archived and you will lose access to past content and submissions. If you have questions about this process, contact the Help Desk.