Tech Tip of the Week: Clearing Cache and Cookies

Clearing your cache and cookies can seem intimidating, but it can often help solve various issues like getting those pesky “Bad Request” errors. Your cache helps increase browsing speeds, and cookies are information you selected to have remembered on your computer, like your email user name and password. The Web Browser Security page on the iSchool Wiki has helpful links to guide you on how to clear cache and cookies depending on your preferred web browser. It is important to note that clearing cache and cookies will also clear your saved passwords for that particular browser. Make sure to take note of your passwords before clearing cache and cookies. For detailed descriptions on how to clear cache and cookies in Firefox, Google Chrome, Safari, and Microsoft Edge, please go to the Web Browser Security page on the iSchool Wiki. 
For more information on what cache and cookies mean, please check out Yale University Library’s helpful description here!
If you have any questions regarding your cache and cookies, please reach out to the Help Desk at 217-244-4903 or 800-377-1892, help@support.ischool.illinois.edu, or via our TechChat.

Tech Tip of the Week: Zoom Tips and Best Practices

We wanted to share some handy documentation we compiled this past school year. One of the pages that is newer to our Wiki and may come in handy for instructors and anyone hosting Zoom meetings is our Zoom Tips and Best Practices page! This documentation gives some best practices for setting up Zoom meeting settings, tips for within the Zoom meeting, and also some tips for breakout sessions. 

Tech Tip of the Week: Windows Keyboard Shortcuts

For this week’s Tech Tip, we have some of the most common and helpful keyboard shortcuts for Windows!
Ctrl+C will copy a selected item to your clipboard
Ctrl+X will cut the selected item
Ctrl+V will paste the item in the clipboard
Ctrl+Z will undo the previous action
Ctrl+P will print the current page/document
Ctrl+S will save the current page/document
Ctrl+F will open the search to find a term in the current page
Alt+Tab will switch between open apps
Windows logo key+H will start dictation
F3 will search for a file or folder in File Explorer
F5 will refresh an active window
Windows logo key+Shift+S will take a screenshot of part of your screen
Windows logo key+period (.) or semicolon(;) will open the emoji panel

 

Mac Keyboard Shortcuts

Here are some shortcuts to make your life using a Mac a little easier. (Windows Shortcuts coming next week.)
Some of the most common and helpful Mac keyboard shortcuts are:
Command+C will copy a selected item to your clipboard
Command+V will paste the item in the clipboard
Command+Z will undo the previous action
Command+P will print the current page/document
Command+S will save the current page/document
Command+F will open the search to find a term in the current page
Command+Spacebar will open the spotlight search
Shift+Command+N will create a new folder.
Control+Command+Space bar will show the Character Viewer, from which you can choose emoji and other symbols.
Command+B will boldface the selected text, or turn boldfacing on or off. 
Command+I will italicize the selected text, or turn italics on or off.
Command+K will add a web link.
Command+U will underline the selected text, or turn underlining on or off.
Option+Shift+Command+V will Paste and Match Style: Apply the style of the surrounding content to the item pasted within that content.

Things Former Help Desk GAs Said About Their Experience Turned into Motivational Posters

We’re hiring for Fall 2021! Curious but uncertain about supporting tech? Former iSchool Help Desk GAs wanted to share their experiences with you as you consider if the Help Desk is the assistantship for you! A little more information on this opportunity: this is a 50% appointment, and we are hiring for multiple positions. No tech support skill required–just a love to help others and an affinity for cute pets. A PDF containing the job description and a link to the application is attached below. Applications are now due on Monday, April 12th, 2021.  Application PDF

Former Help Desk graduate assistants share why YOU should apply to be on Team Awesome! 🙂

Two brightly colored markers on paper, keyboard, plant and coffee mug overlaid with quote from former Help Desker: "I was nervous about working at the Help Desk since I had absolutely no formal “tech support” experience. Thankfully, if you are pursuing your degree at the iSchool, you are probably already interested in solving problems and helping people. That’s basically the Help Desk in a nutshell!" glases on top of notebook next to laptop overlaid with text from former Help Desker:  "Your searching skills will be unmatched and you’ll learn to be an effective communicator. Not to mention, the staff, faculty, and students you help are some of the kindest and coolest people around. Same goes for the supervisors and the coworkers. Go Team Awesome!" Opened books overlaid with quote from former Help Desker: "I mention my experiences at Team Awesome in every job interview I have and even have my first book contract thanks to this assistantship. I could go on and on, but it all sums up to BEST GRAD SCHOOL GIG EVER. THANK YOU TEAM AWESOME!" Laptop with someone typing overlaid with the quote from a former Help Desker: "Being on #teamawesome was one of my top 5 life choices! I made awesome friends (three of which came to my wedding years later), learned amazing troubleshooting skills that I use in every job I have and figured out what I liked best about librarianship (helping people and wearing funky hats)." Hands on laptop keyboard, a bouquet of flowers, a notebook, a cookie overlaid with quote from former Help Desker: "Being a part of Team Awesome made my experience as a grad student unforgettable! Hands-on experience, great teamwork, free food alert, making snowflakes and chanrios.. Team Awesome has them all! Apply and join our team!" Light Bokeh overlaid with quote from former Help Desker: "It is truly one of the best teams I have been a part of and one of the best environments I have worked in. Everyone is supportive, cares about your success, and is willing to help you when you need it, both for work things and anything going on in your own life. " Pink flowers with computer keyboard overlaid with quote from former Help Desker: "You will get to know the iSchool community and feel more connected to your school. I loved being able to help instructors across the school who I may not get to take classes with, as well as the staff of the iSchool who keep the school running. " Soft focus buildings at sunset with light bokeh overlaid with quote from former Help Desker: "Working at the Help Desk ended up being one the best parts of grad school for me, and I regret that I didn't apply sooner. Even though I started later, everyone immediately made me feel like I was part of the team and I quickly became friends with the other GAs. " Sunset over water with dock overlaid with quote from former Help Desker:"You will become close with other members of the team. Though I've graduated, I still regularly talk to my friends from the Help Desk. You will learn a lot of new things, but you will also have a lot of fun." Writing utensils, glasses, computer keyboard and coffee cup overlaid with quote from Former Help Desker: "I was worried about not having enough technical skills, but everything I needed to know I was able to learn on the job. I was worried about the skills I gained not transferring to libraries, but the reference, customer service, and troubleshooting skills you gain will help you in any library position. There is flexibility to pursue projects that are relevant to your own career goals." Pink flowers overlaid with quote from Former Help Desker: "Partly due to the pandemic and partly due to enjoying this assistantship, I decided to primarily apply to educational technology jobs. I'm currently working for ATLAS on campus doing Moodle support and I am certain that I would not have gotten this job without the skills I gained and the connections I made from this assistantship."

With any questions for current GAs feel free to reach out via Tech Chat and with questions for either the Help Desk Fulltimer staff or GAs you can reach us at our email: help@support.ischool.illinois.edu.

We look forward to meeting you!