About the Help Desk

We are located on the second floor of the School of Information Sciences building.

Visit us at the desk anytime 8 a.m. – 6 p.m. Monday through Thursday and 8 a.m. – 5 p.m. on Friday.

You can also reach us at 217-244-4903 or 800-377-1892, help@support.ischool.illinois.edu, and on our TechChat.


The Help Desk is staffed by Graduate Assistants:

Mariah  Dana   Abbie

Paul    Kailey  Katie

Cheyenne   Krystjana   Sophie   Clelia


Directly next to the Help Desk is the office of Jen Anderson, Information Resources Manager, who oversees the Help Desk.

Find all of us in your online iSchool classes as well!

In addition to working the Help Desk, we split our time working on projects and checking in on all the iSchool’s online classes. When you need assistance, whether you be an instructor or a student, we will do our best to help!

The blog is created and maintained entirely by the Help Desk graduate assistants.