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Tag: troubleshooting
Tech Tip of the Week: University of Illinois KnowledgeBase
The KnowledgeBase is a database used to manage knowledge documents from many University of Illinois partners. It contains a variety of easily searchable information, including technical directions, documents, procedures, and policies.
The University of Illinois Technology Services is one of the KnowledgeBase’s on-campus partners, meaning there is a wealth of documentation on relevant technologies in the KnowledgeBase. Learn more about the Knowledge Base and its partners here.
Tech Tip of the Week: Computer Slow to Start?
If your computer takes a long time to start, it could be because it is opening a lot of programs at startup. It is possible to stop programs from being automatically opened as the computer starts to allow the computer to turn on quicker. Without these programs running automatically in the background, this could speed up your regular use as well!
In Macs go into system preferences then click on users & groups. From there click on your user and go to the login items tab. Here you will see the programs that open when the computer starts up and will be able to remove them from the login items list.
On Windows open the task manager, which can be done by pressing Ctrl+Shift+Esc. From there select the startup tab ( you may need to select “more details” first), which will allow you to change the programs you want to open at startup.
Tech Tip of the Week: Hold for Authentication when Printing
Oftentimes the root of Mac printing issues relates to the keychain. An incorrect password might have been typed and saved or you may have changed your UIUC password and now your device is repeatedly trying to print with the wrong credentials. If this is the case when you print you will likely see “Hold for Authentication”.
To fix this you can go to Keychain Access then look for any credentials including printer names or ischoolprint and delete them. Then try printing again. Hopefully, at this point, it will pop up asking for credentials. You should enter your current netID and UIUC password, but do not save these credentials to the keychain to avoid this issue in the future.
This is a more common issue with Macs, but when it occurs on Windows machines the program is called Credential Manager as opposed to the Keychain Access program on Macs.
As always if you need help troubleshooting, please visit us at the Help Desk!