Zotero Debugging

Zotero is an amazing research tool well known to librarians. It, however, is not perfect. The University of Illinois Main Library knows from testing that the Zotero Firefox plug-ins automatic proxying feature sometimes erroneously decides to attempt to proxy the library home page (or any www.library.illinois.edu page) in basically an endless loop when trying to use it from off campus.

If a site is inaccessible through Firefox when Zotero is enabled but works in other browsers:

1) Generate a Debug ID for an attempt to load the page: http://www.zotero.org/support/debug_output#debug_output_logging

2) Open the Proxies pane of the Zotero preferences and look for a relevant proxy entry. Copy down the Hostname and Scheme, and then double-click the entry and copy down the settings from the window that pops up.

3) Post the Debug ID and proxy details to a new forum thread so that developers can investigate.

4) Email help@support.lis.illinois with your Debug ID and proxy details.

You can then delete the proxy entry from the Proxies pane, which should fix the problem temporarily.

Zotero is a Firefox extension. You will need Firefox before installing Zotero. Zotero can be downloaded: http://www.zotero.org/

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