Process management

• Coursera: Process Improvement & Operations Management
• Illinois Catalog BADM 567: PROCESS MANAGEMENT
• Offered in Fall Term (Aug-Dec)

This course is part of the Value Chain Management

Course Description

This course consists of two parts – the first part is an introduction to operations management, and the second part is a deeper dive into the process improvement area of operations management. In the first half of this course, you will learn decision making frameworks and techniques that are applicable to operations at different organizational levels – in management level strategic decisions such as selecting between in-house production and outsourcing, and in front line tactical decisions such as choosing between ordering larger quantities versus ordering more often.
In the second half of this course, you will learn how to organize process improvement initiatives and how to make improvements to work processes. You will be introduced to techniques for setting organizational priorities for process improvement initiatives and for selecting projects that align with such priorities. The two process improvement initiatives that are a major focus of this course – Six Sigma and Lean – have been widely adopted by organizations all over the world.  

Instructor

Course Goals and Objectives

• Relate underlying principles to frameworks and techniques.
• Synthesize information to make decisions.
• Apply basic analytical techniques.

Topics of this course

• Module 1: Operations Strategy
• Module 2: Process Analysis
• Module 3: Inventory and Supply Chain Management
• Module 4: Quality Management
• Module 5: Fundamentals of Continuous Improvement
• Module 6: Managing the Continuous Improvement Initiative
• Module 7: Root Cause Analysis
• Module 8: Achieving and Sustaining Improvements

Course Materials

There is no required textbook for this course. There is a required packet of cases (details below). The readings noted as “recommended” in the two Coursera MOOCs (details follow) are “required” for this University of Illinois graduate credit course. As registered students of the University of Illinois you can access these readings through the Illinois library databases for free.

• Readings Packet: The required cases are compiled into a readings packet that you can purchase from Harvard Business School Publishing using the following link (URL): https://cb.hbsp.harvard.edu/cbmp/import/ptos/55614517

Live Session Schedule (Tentative)

October 11th, 2017 – December 12th, 2017

Course Elements

You will need to successfully complete the Coursera verified course certification requirements which require paying a fee to Coursera for each of the two courses. Your passing of the two Coursera courses will account for a substantial portion of your performance score in the University of Illinois graduate credit course. You will earn these points on an all-or-nothing basis, i.e., you will get all the points for the Coursera portion or none based on whether you completed the requirements by the stated deadline or not.

Instructor Bio