UGL 101: Printing from a laptop

*UPDATED 10/31/2018*

Fellow UGL’ers, we hope that these past three weeks have been great. Hopefully, you noticed the new changes at the UGL. Did you know that, not only can you print from our computers, but you can print from your very own laptop? Now you won’t have to move seats. For your convenience, here is a UGL 101 on laptop printing. First things first, make sure you are connected to IllinoisNet. You must be logged in from this network in order to print from your laptop.

Connect to IllinoisNet from your laptop image

Connect to IllinoisNet from your laptop

After you’re connected, go to this site to continue:

It should take you to the PaperCut system that the library uses for printing.


Log in with your Netid and Password. Once you’re logged in, on the left hand side, there should be a couple of options. Click on “Web Print.”

After you click on “Web print”, on the right-hand side, click on “Submit a job.” This will let you select the printer and also upload your document.

Once you have clicked on “Submit a job”, it will take you to a page where you can select which printer you would like to use. The UGL has black and white printing (10 cents per page) and color printing (40 cents per page).

When you select the printer you would like to use, the next step will be to select how many copies you would like to print out.

Have you chosen how many copies you would like to print out? Great, to continue, you will now upload your document. Remember that it can take a couple of seconds for your document to load.

Once you have uploaded your document and submitted the print job, a page will appear. It will show you the document you have uploaded along with what printer it will come from. The status of the print job will also be shown. The status will say “Held in a Queue”. This means that the document is ready to be printed.

To complete this print job, locate a printing station at the UGL. Once you are at the station, log in with your net id and password. Once you log in, your print job should appear. Press “Print”. Your student account will be charged and voila! You are done. So, there you have it folks. As usual, if you need any assistance, let us know and we’ll be happy to help you.

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UGL 101: Printing from a Laptop

*UPDATED: 10/31/2018*

As you find yourself immersed in your studies at the UGL, you realize that you have to print out something. Wait, does this mean that you have to actually find an open public computer to print your things out? No! You can print out your work from the convenience of your own laptop. Follow these easy steps and you’ll be on your way to becoming a printing wizard!

UGL 101: an introduction

UGL 101

The first step is saving your file on your hard drive. Protip: make sure that the name of a file is something you can easily recognize without having to scroll down a list of documents. Remember, if your document is anything other than Microsoft Word, Excel, Powerpoint, or PDF, you will need to convert it to a PDF before you send it to the printer.

The next step is logging into IllinoisNet. This is the only wireless network that will work for laptop printing. Once you’ve connected to IllinoisNet, go to this website:

This page should appear and ask you for your NetID and password.

Once you have logged in, click on the “Web Print” tab on the left side of the window.

Click “Submit a Job”

Once you are on this page, you can search for “library” to find library printers. You have the choice of selecting which printer you would like to print from – black & white or color. Black and white printing is 10 cents per page and color printing is 40 cents per page.

Once you have selected your printer, proceed to step 2, which is to select the number of copies you would like to print of the selected document. Selecting “Charge to my personal account” will make the charge payable from your student account. Next, you will want to select “Upload Documents.”

The third step will be to upload your document. Drag your file into the box or click on “Upload from computer” and select the file you want to print from wherever you saved it on your computer. Then click “Upload and Complete.”

Once you have uploaded your document, it may take a couple of seconds for it to fully upload, so be patient! When the status is “Held in Queue”, that’s when you are able to go to a printing station and print out your document. If you have questions regarding the printing stations, see our helpful guide to printing at the UGL.

See? Easy as pie! It’s one less thing to worry about, and you can go back to sipping on your pumpkin spiced latte (or energy drink, if that’s your poison).

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UGL 101: Printing S.O.S.

*UPDATED 10/31/2018*

UGL 101: an introduction

One of the most convenient services the UGL offers to patrons is printing. We’ve got black and white, color–double-sided, and even large format (11×17). And you have the convenient option to charge your print jobs (10 cents/page for black and white; 40 cents/page for color) to your IlliniCash account or pay for them in cash.

However, like anything technology-based, sometimes you have to run through the process a couple of times before you get the hang of it. Also, occasionally we run into a few snags. We’ve put together some FAQs on printing–and what to do if you are having trouble.

What’s the first thing I need to know when I’m ready to print?
Great question! The first thing to check when you’re ready to print is that you’ve selected the printer that corresponds with how you want to pay. After you tell your document/file/image/PDF to print, you should get a printing menu that will let you select 1 of 4 printers:

  1. Library B&W
  2. UGL B&W Pay at Circulation Desk
  3. Library Color
  4. UGL Color Pay at Circulation Desk

If you want to charge it to your IlliniCash account, you will choose the Library option that matches which ink you want (black & white or color). If you want to pay with cash at the Circulation desk, choose a printer that says “pay at circulation desk.”

Okay, got it. What next?
If you chose either of the “pay at circulation desk” options, you’re almost done! Hit “print” on the print menu, then head up to the circulation desk (the one on your left as you walk into the upper level). You’ll tell one of our lovely library employees what print job you sent; they’ll tell you how much it costs; and after you turn over the coins, they’ll turn over the print job. Voila!

If you chose to pay with IlliniCash and select one of the Library printers, after you hit “Print,” a little box will pop up, prompting you to login. This is where you should enter your Net ID and password, wait for another little box to pop up, showing the price that will be charged to your student account and hit “print” again. This will let you know that your job had been sent to the release station.

Release Stations: The Black & White Release Station is next to multiple printers across from the Circulation Desk on the upper level. The Color Release Station is behind the black & white station, by the window into the court yard. Login at the release stations with your Net ID/password. You should see your print jobs waiting in your queue, and from there you can send the ones you want to the printer.

Release stations. Check. Once I do that step, where will my print job come out?
If you’ve printed black & white, your documents will come out of one of the printers near the black & white release station. If you printed in color, they will come out from one of the printers near the color release station. Of course, this is only if you chose the login to pay option. Any print jobs for which you paid cash will be printed at the Circulation Desk, and one of the employees will snag them for you!

Okay, but I’ve never printed in the UGL before. Which computers can I print from?
Get ready to have your mind blown: You can print from ANY of the PCs in the UGL. They will all give you the option to login to pay, or pay at the circulation desk–even the PCs on the lower level! There are two exceptions: the Macs along the north wall on the upper level (next to the Media Commons) print to the CITES lab. And the computers in the CITES lab send printing jobs to the CITES printers (the CITES lab is on the upper level of the UGL, way in the back corner, past the gaming center).

I am trying to print a PDF and it won’t work. Help!
We have had a few issues with PDFs, so you are not alone! It seems that if you are trying to print a PDF file directly from Compass, it doesn’t always want to work. The best work-arounds we have found for problem PDFs are to try saving it to the Desktop and then re-sending the print job from there. You can also try to save the PDF as an “image” instead of a PDF. If neither of these options are working, please come find a library employee, and we’ll help you out!

I am trying to print an image and it won’t work. Help!
Check the file type on your image. Occasionally, image file types such as .tiff won’t send to the printer. If you can, re-save it as a .jpg or .png file and see if that will help. Sometimes, printing directly from Microsoft Window’s photo viewer doesn’t work, either, and you can try saving your images to the desktop and printing from there. If you’re still having trouble, ask us!

I sent my job to print, but when I went to the release station, it’s not showing up.
Okay, double-check which printer you selected. A lot of time, students will want to charge the printing to their student account, but if they accidentally selected a “pay at circulation desk” printer, it won’t show up in the queue on the release station. You have to print with a library virtual printer if you want to use the release stations. If you sent it to the correct printer, you can try re-sending the job (don’t worry about getting charged twice – the only print jobs you get charged for are the ones that are released from the print-release station!). If there are lots of people printing at the same time–like in between class–sometimes it takes a little bit longer for the jobs to be processed.

If you’re still having problems, please ask one of the super cool peeps who work here! Help is available at the Circulation Desk, the Research desk (both right next to the printers) or online via our chat service. Printing shouldn’t be an exercise in frustration, and we’re here to help it go smoothly. If you have any questions we didn’t cover here–or suggestions for making printing less painful–leave ’em in the comments!

Update August 27 2013: We now also have laptop printing. Rejoice! Check out the how-to page and avoid the release stations altogether.

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New Year, New Look

Friendly research librarians and GAs await you at the relocated research desk.

“This is a new year. A new beginning. And things will change.”

While this quote may be attributed to the prolific Taylor Swift, it’s actually pretty true–and the Undergraduate Library is no exception. Classes just started, but if you’ve already made your way to the UGL (or if you’re planning on doing it soon–which you totally should!), you may notice that a few things are a little different.

For starters, our Research Desk has moved! Now, it’s directly in front of you as you walk in on the upper level (just next to the printers). The librarians and graduate assistants who staff it are no longer sitting behind a tall desk with a bulky computer–instead, we’ve got a mobile iPad so we can better help out anywhere in the library. However, our knowledge and services are still the same–so please stop by with any questions you have about using the library, finding a book, doing research for a homework assignment or how to get to Room 66 (or anything else you can think of).

Our Circulation & Reserves Desk is in the same place, and our wonderful staff and student assistants are also here to help you check out books and movies, find course reserves and use our loanable technology items (among many, many other things). They can also help you activate your I-Card if you are a new student or have a new card this year.

We also updated our printing procedures last spring, so here’s a refresher on how to print in the UGL (we’ve got black & white and color, and you can pay cash or charge it to your student account).

We’re pretty stoked about the new look and the new year, and we hope you are, too! If you’ve got any suggestions, let us know here or in the comments!


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Ch-ch-ch-changes (Printing! Software!)

Spring means new beginnings, and at the UGL we’re beginning to use some new technology: over spring break we began updating the public PCs to Windows 7 operating system (this will continue until all the public PCs use Windows 7). We also updated our printing software to make things run more smoothly and easily for you!

The print release station is a computer monitor between the printers.

The neat-o new Print Release Station

Here’s some important stuff you should know about the changes we’ve made:

1) The old printing software, LibPrint, has been replaced with the new and improved PaperCut!  If you live in a residence hall and/or have used a res hall computer lab (or have worked in a couple of other labs on campus that already use this system) you are familiar with PaperCut. If not, here’s a quick introduction!

PaperCut is a bit different from LibPrint, but also pretty similar. The biggest change is that you don’t get charged for any print jobs until you release them from the Print Release Station, located by the printers on the upper level. That means that you won’t constantly wonder if you got unfairly charged for a print job that did not print, or didn’t print properly.

You still have the option to pay cash or charge to your student account, but now you have to select that option when you select which printer you want. To charge a print job to your student account, choose UGL B&W on libprintserv1 for black and white print jobs and UGL Color Log in to pay (30 cents per page) on libprintserv1 for color. If you want to pay cash for your print jobs, choose UGL B&W pay at Circ Desk (10 cents per page) on libprintserv1 for black and white, and UGL Color Pay at Circ Desk (30 cents per page) on libprintserv1 for color.

Whenever you print in color, you will get a pop-up dialog box asking you to confirm your selection. This is to help remind you that color costs more, and to keep you from wasting money on color printing when you really just need black and white.

When you open a document and click print, you’ll be given the above choices. You should then get  a pop-up notification asking you to log in (if you’re paying with your student account) and then a notification that your job has been sent to the print queue. The green PaperCut icon should always be in the top right corner of the desktop and will briefly display your total charge.

To release your print job, go to the Print Release Station by the printers at the front of the upper level of the UGL and log in with your Net ID and password. If your job is not there, head back to your computer and click on “Details” in the green PaperCut icon on the desktop so you can log in again and then re-print your job. Again, you don’t get charged until something prints!

You don’t need to close or log out of PaperCut when you’re done. It is programmed to not remember your login information after you send a job to the printer.

2) Some of the public PCs on the upper level of the library are being upgraded to Windows 7. And some of these–the ones that don’t have the hard drives under the monitors–have different software set ups than you’re used to: basically the ones that don’t have hard drives under them (called “thin clients” in IT lingo — they look just like the computer above in the “Print Release Station” photo) don’t run any Abobe software. So if you need to use Photoshop or another Adobe product, find a public computer that DOES have a hard drive sitting under the monitor.

We will be working on updating documentation on the UGL website about these and other technology upgrades. 

As always, if you have any questions or suggestions about the new technology at the UGL, stop by the circulation or research desk to ask! You can always Ask-A-Librarian, too.


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