UGL 101: Printing S.O.S.

UGL 101: an introduction

One of the most convenient services the UGL offers to patrons is printing. We’ve got black and white, color–double-sided, even. And you have the convenient option to charge your print jobs (10 cents/page for black and white; 30 cents/page for color) to your student account or pay for them in cash.

However, like anything technology-based, sometimes you have to run through the process a couple of times before you get the hang of it. Also, occasionally we run into a few snags. We’ve put together some FAQs on printing–and what to do if you are having trouble. If you want more detailed info, check our our blog post from last spring, when the new printing software (PaperCut) was first introduced to the UGL.

What’s the first thing I need to know when I’m ready to print?
Great question! The first thing to check when you’re ready to print is that you’ve selected the printer that corresponds with how you want to pay. After you tell your document/file/image/PDF to print, you should get a printing menu that will let you select 1 of 4 printers:

  1. B&W Login to Pay
  2. B&W Pay at Circulation
  3. Color Login to Pay
  4. Color Pay at Circulation Desk

If you want to charge it to your student account, you will choose the “login to pay” option that matches which ink you want (black & white or color). If you want to pay with cash-money at the Circulation desk, choose a printer that says “pay at circulation desk.”

Okay, got it. What next?
If you chose either of the “pay at circulation desk” options, you’re almost done! Hit “print” on the print menu, then head up to the circulation desk (the one on your left as you walk into the upper level). You’ll tell one of our lovely library employees what print job you sent; they’ll tell you how much it costs; and after you turn over the coins, they’ll turn over the print job. Voila!

If you chose to “log in to pay,” after you hit “Print,” a little box will pop up, prompting you to login. This is where you should enter your Net ID and password, wait for another little box to pop up and hit “print” again. This will let you know that your job had been sent to the release station.

That sounds easy enough. Where’s the release station?

Print Release Station

Print Release Station – located between the printers near the circ desk!


The release stations (there are two) are each located in between the two printers, near the Circulation Desk on the upper level. If you are standing facing the printers, the release station on your left is for black & white printing, and the one on your right is for color printing. Login at the release stations with your Net ID/password. You should see your print jobs waiting in your queue, and from there you can send the ones you want to the printer.

Release stations. Check. Once I do that step, where will my print job come out?
If you’ve printed black & white, your documents will come out of one of the two printers on on your left (again, when you’re facing said printers. Are you dizzy yet imagining it?) If you printed in color, they will come out from one of the two printers on your right. Of course, this is only if you chose the login to pay option. Any print jobs for which you paid cash will be printed at the Circulation Desk, and one of the employees will snag them for you!

Okay, but I’ve never printed in the UGL before. Which computers can I print from?
Get ready to have your mind blown: You can print from ANY of the PCs in the UGL. They will all give you the option to login to pay, or pay at the circulation desk–even the PCs on the lower level! There are two exceptions: the Macs along the north wall on the upper level (near the periodicals and gaming center) print to the CITES lab (you need a Net ID to access these computers). And the computers in the CITES lab also print to, well, the CITES lab (the CITES lab is on the upper level of the UGL, way in the back corner, past the gaming center).

I am trying to print a PDF and it won’t work. Help!
We have had a few issues with PDFs, so you are not alone! It seems that if you are trying to print a PDF file directly from Compass, it doesn’t always want to work. The best work-arounds we have found for problem PDFs are first, try saving it to the Desktop and then re-sending the print job from there. You can also try to save the PDF as an “image” instead of a PDF. If neither of these options are working, please come find a library employee, and we’ll help you out!

I am trying to print an image and it won’t work. Help!
Check the file type on your image. Occasionally, image file types such as .tiff won’t send to the printer. If you can, re-save it as a .jpg or .png file and see if that will help. Sometimes, printing directly from Microsoft Window’s photo viewer doesn’t work, either, and you can try saving your images to the desktop and printing from there. If you’re still having trouble, ask us!

I sent my job to print, but when I went to the release station, it’s not showing up.
Okay, double-check which printer you selected. A lot of time, students will want to charge the printing to their student account, but if they accidentally selected a “pay at circulation desk” printer, it won’t show up in the queue on the release station. You have to print with a “login to pay” printer if you want to use the release stations. If you sent it to the correct printer, you can try re-sending the job (don’t worry about getting charged twice – the only print jobs you get charged for are the ones that actually get printed!). If there are lots of people printing at the same time–like in between class–sometimes it takes a little bit longer for the jobs to be processed.

If you’re still having problems, please ask one of the super cool peeps who work here! Help is available at the Circulation Desk, the Research desk (both right next to the printers) or online via our chat service. Printing shouldn’t be an exercise in frustration, and we’re here to help it go smoothly. If you have any questions we didn’t cover here–or suggestions for making printing less painful–leave ‘em in the comments!

Update August 27 2013: We now also have laptop printing. Rejoice! Check out the how-to page and avoid the release stations altogether.

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